What do I need to prepare for collection of a bulky item? If you have ordered a bulky item, such as a fridge or freezer, and need to arrange collection, please download the information booklet for the relevant collection location.Adelaide | Brisbane | Melbourne | Newcastle | Perth | Sydney
Where are your Terms and Conditions? Terms and Conditions plus the Privacy Policy are all accessible from every page of our website on the site footer.
The website says user access is denied, what do I do? Your login may have been deactivated by your customer administrator, or automatically deactivated due to inactivity if you have not logged in for 6 months.Please contact your customer administrator to reactivate your login, or contact us here for further assistance
I seem to have forgotten my password, how do I login? If at any time you need to reset your password, please select the ‘reset password’ link from your login screen. Or reset it here.This will send you a secure link to your email address, to ensure we keep your account secure.
I am having trouble placing an order, can someone help me? Please contact us here and we will help troubleshoot with you
Can I return a product if I find I do not like it (change of mind)? Returns may be accepted in some circumstances, please check the the JB Hi Fi Returns policy here
What happens after the goods are accepted for return? You will be contacted by our JB sales support team with information on the next steps in the return process and instructions to return products.
What happens when I want to return something? Should products arrive damaged or faulty or there are any errors in the products delivered to you, please raise a return request or contact us directly on 1300 764 752
Why is there a quantity limit on products? Some tech products can be in-demand, for this reason we have limits on products according to manufacturer requirements and to ensure a fair distribution to customers. If you wish to enquire on making a bulk purchase, please contact us here for a quote
How do I make a bulk product enquiry? We provide links to enquire on bulk purchases on every product detail page. Please contact us here with your needs
If an item is showing no longer available on the website, can I still order it? Where a product appears with the ‘No Longer Available’ message, the item may be discontinued, please select an alternative from our online range.