3G, 4G and 5G network access (a speed cap applies on the Starter Plan).

Ability to share data between up to 20 eligible JB Hi-Fi mobile or data plans on your account Unlimited Calls + SMS + MMS to standard Australian numbers.

Ability to add on an International Calling Pack to make calls and send texts from Australia to standard numbers in selected destinations (no free minutes included) Ability to add on an International Roaming Day Pass to use your service in selected overseas destinations.

Dedicated Contact Centre.

Data Sharing between JB Hi-Fi Upfront Mobile Plans & JB Hi-Fi Upfront Mobile Broadband Plans.

Starter: Download speeds for included data are capped at 250Mbps.

Everyday: Included data comes with access to our fastest download speeds.

Premium: Included data comes with access to our fastest download speeds.

For the JB Hi-Fi Mobile $59 Upfront Mobile Plan, 250Mbps is the maximum potential download speeds for data included in your plan and typical speeds may often be slower. This speed cap is great for most customers’ regular usage including streaming, browsing and social media. No matter which plan you have, speeds will vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.

Telstra Plus Sport Live Pass.

Device Upgrade and Protect.

Device on repayments.

Add-ons (Binge, Kayo, Netflix etc).

Your JB Hi-Fi Mobile Upfront Mobile Plan is powered by the full geographical coverage of the Telstra Mobile Network.

You can transfer your current mobile number from another provider to JB Hi-Fi Mobile, or you can choose to activate with a new service number.

Keep your existing SIM (from your current provider) in your phone until your service is disconnected. Then insert your JB Hi-Fi Mobile SIM card. (link to porting info page hosted on JB).

Yes, you can migrate your Telstra service to a JB Hi-Fi Mobile Upfront Mobile Plan, however, you will not be eligible to receive the associated JB Hi-Fi Business credit.

When you purchase a service from JB Hi-Fi Mobile, you can choose to keep your current mobile number or get a new one. If you want to keep your current Telstra mobile number, we can transition is across to a JB Hi-Fi Upfront mobile plan in a couple easy steps:

• Visit your nearest JB Hi-Fi Store

• Provide your personal information to complete your transfer?

Need to know: You need to be the account holder to transfer a mobile service from any provider to another. and we can help point you in the right direction.

If you cancel or move to a lower cost plan then you'll need to pay a JB Hi-Fi Business Credit Repayment Fee pro-rated against the remaining months of your plan’s minimum term.

More information on JB Hi-Fi Voucher repayment fees can be found in the critical information summary .

You can manage your JB Hi-Fi Mobile Upfront Mobile Plan using the My Telstra App - check your contract term and track your data usage. You’ll need your Telstra ID and password to sign in. For information on how to download the App see My Telstra App .

The only way to pay for your upfront services is via AutoPay. With AutoPay, you set up automatic upfront monthly payments using your nominated credit card, debit card or bank account. When you sign up or switch to a new upfront plan, you will be required to provide your AutoPay details during the order - these details will then be saved as your default AutoPay details for each upcoming month.

Each month (on the same date), the monthly cost of your upfront plan will be paid via your saved AutoPay details. Your monthly payment date will be the same date each month, unless your payment is due on a date that isn’t in every month (e.g. 31st), it will be paid the following day.

Once your AutoPayment has been made, you’ll receive an SMS link to view your digital receipt. You can also view this receipt (and past receipts) in the app.

You can update your AutoPay details In the app:

1. Go to Payments and select Payment Settings

2. Add a new credit / debit card or bank account. We accept Visa, Mastercard and American Express. Double check that the credit card you're nominating isn't about to expire

3. Once your new payment method has been set up, choose the payment method and then select Set as default.

You can remove unwanted payment methods by choosing the payment method and selecting Remove Account/Card.

With our JB Hi-Fi Mobile Upfront Mobile and Broadband Plans you can move up or down the different plan tiers once per month. If you received a JB Hi-Fi Business credit with your plan you will have a commitment term meaning if you choose to downgrade your plan during the commitment term you will incur a JB Hi-Fi Voucher Repayment Fee . You can check your JB Hi-Fi Voucher Repayment Fee at any time on your My Telstra App or in store at JB Hi-Fi. Upgrading your plan will not incur this fee.

Before cancelling your service make sure you take time to check your commitment term or any JB Hi-Fi Voucher Repayment Fee you may incur.

Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, you can visit your local JB Hi-Fi store, reach out to us via the My Telstra App or call JB Hi-Fi on 135075.

Please Note: When you cancel, your service will be disconnected immediately. We won’t refund any money you’ve already paid and you’ll need to pay out any remaining Voucher Repayment Fee.

To use your JB Hi-Fi Mobile Upfront Mobile Plan overseas you will need to purchase an International Roaming Day Pass.

. Manage it through our partner, Telstra's My Telstra app, so you have a good idea of usage and upcoming bill cost.

If your daily Day Pass limit runs out, you'll get a text with the option for a 1GB data top-up that stays active for 31 days. Already have an active Data top-up? You'll automatically switch to it once you've hit your daily Day Pass data limit.

1. Open the My Telstra app and go to the Services tab.

2. Select your mobile service and go to Extras, then tap International roaming.

3. Scroll down to International Day Pass and toggle it on, if it isn't already. Day Pass is now activated!

Your Day Pass takes between 15 minutes and 2 hours to activate and you'll receive a text once it's active. You'll only begin paying once you start using your device at your destination. The Day Pass expires within 24 hours of you first using it. This includes data, such as downloading emails or updating your socials.’

Please Note: An International Day Pass charge is automatically applied when you use your services overseas in eligible destinations. Usage includes making or receiving a call, sending an SMS or using mobile data.

International Day Pass is available for use each day but you’re only charged when you use your service overseas in an eligible country. Each day a service is used in an eligible destination, $5 or $10 will be charged to your account and the inclusions listed in the table above will be available for use that day (AEST). Unused data expires at the end of each day (AEST).

If you cancel your International Day Pass or deactivate roaming during that day, you’ll still be charged the Day Pass charge for that day.

My Telstra app to purchase day pass

Day Pass

Day Pass Access 1GB of data per day and unlimited calls and texts in eligible destinations. Countries are zoned according to what services are available.

Eligible destinations may change depending on your plan type.

Please visit (link to JB HIFI Website) to see a list of eligible countries

Data top-up

Gone over your 1GB Day Pass daily allowance? We'll SMS to give you the option of topping up.

DATA TOP-UP

$10 for 1GB

Valid for 31 days

If you’re having mobile reception issues, there are a few things you can try to solve the problem:

• Restart your device. This will refresh your mobile network connection and may solve temporary connectivity issues.

• Check for an outage on Telstra's outages page. If there’s an outage, there isn’t anything you can do until the network is back up and running.

• Try resetting your network settings. Please note you will need to setup your Wi-Fi and Bluetooth pairings again afterward.

• Check your SIM card - try removing and reinserting the SIM, or using it in another mobile device.

If you’re having mobile reception issues, there are a few things you can try to solve the problem:

• Restart your device. This will refresh your mobile network connection and may solve temporary connectivity issues.

• Check for an outage on Telstra's outages page. If there’s an outage, there isn’t anything you can do until the network is back up and running.

• Try resetting your network settings. Please note you will need to setup your Wi-Fi and Bluetooth pairings again afterward.

• Check your SIM card - try removing and reinserting the SIM, or using it in another mobile device.

If you think you’ve lost your mobile, try these steps to see if you can locate it:

• Call or send an SMS from another phone to see if you can hear it.

• If you’ve previously activated a locator like Find my iPhone or Find my Android, you can use this to track your phone’s location. If it shows your mobile in an unfamiliar place, contact the police rather than trying to retrieve it yourself. Good to know: If mobile data is switched off, you’ll be unable to use a Find my Device app.

• Check lost property and the local police station if you think you left it in a public place or building. How to get a new sim card If you require a replacement SIM card for your JB Hi-Fi Mobile Upfront Mobile Plan you can visit us in store or contact You'll need to visit us in store if you have a:

• New JB Hi-Fi Mobile Upfront Mobile Plan (i.e. you pay monthly upfront using AutoPay)

A quick and easy way to lodge a complaint is to message us in the My Telstra app. Your feedback will be picked up and managed by a case manager within one business day. Messaging works just like text messages or email, so you can talk to us when it suits you best.

How to lodge:

Tap the “Get help” tab

Tap the blue speech bubble

Message us with ‘I would like to make a complaint’ to begin the process

Make sure you have your notifications turned on so you’ll be notifed when we’ve responded.

For more information on making a complaint please see the complaints handling section on our partner, Telstra’s website - Make a Complaint

Our partner, Telstra, has a range of support services to help you through difficult times. For more information please see our partner, Telstra support hub - Customer support in times of need - Telstra