JB Hi-Fi Business Installation Terms and Conditions
The following terms and conditions will apply between JB Hi-Fi Group Pty Ltd trading as JB Hi-Fi Business ABN 37 093 114 286 (“JB Hi-Fi”/”we”) and “you/customer”, for the provision of any Installation Services purchased by you from JB Hi-Fi Business which JB Hi-Fi has agreed to perform at the “Premises” nominated by you using its nominated “Installation Provider”.
The Statement of Work signed by JB Hi-Fi and you (if any) will also apply to the Installation Services. To the extent of any inconsistency between the Statement of Work and these terms and conditions, the Statement of Work shall prevail.
In these terms and conditions:
- “Installation Services” means the installation and related services for your Goods as described in the relevant service description at https://www.jbhifi.business/jb-install-service and as better particularised in a Statement of Work (if any); and
- “Goods” means the goods purchased by you from JB Hi-Fi, or from another retailer, which are the subject of the Installation Services.
1. General
This section applies to all Installation Services purchased by you.
(a). JB Hi-Fi will endeavour to perform the Installation Services on the day agreed by you and JB Hi-Fi. JB Hi-Fi does not offer set appointment times. You will be advised by the Installation Provider(s) of an expected arrival timeframe. If this does not happen, please contact your JB Hi-Fi Account Manager. On the day of the Service, the Installation Provider(s) will contact you before arrival. You will need to nominate a designated site contact who will be present at the Premises and available to provide instructions and/or answer any questions during the installation. Please note that attendance to perform the Installation Services may be affected by factors outside of JB Hi-Fi’s control, such as availability of Goods, adverse weather conditions, traffic conditions, sickness and unexpected issues arising in connection with the provision of services to other customers, and JB Hi-Fi therefore cannot guarantee arrival at the prearranged time and day. Where the Installation Provider cannot attend within the expected timeframe, the Installation Provider(s) will provide you with as much notice as practicable and will arrange another day with you.
(b). You must provide at least 2 business days 24 hours’ notice if you wish to cancel the Installation Services, or change the date you agreed with JB Hi-Fi for the Installation Services (or any other date that you may have agreed with the Installation Provider(s)), by calling your JB Hi-Fi Account Manager. If you do not provide this notice, JB Hi-Fi reserves the right to charge you a cancellation fee of $150 to cover its reasonable costs of any failed attendance and for rearranging attendance by the Installation Provider(s) at the Premises. If the Premises are unattended at the time that the Installation Provider(s) attends at the Premises, the Installation Provider(s) will wait 10 minutes before leaving the Premises.
(c). You are responsible for ensuring that the specific location in the Premises where the Goods are to be installed (and the route from the boundary of the Premises to that location) is of sufficient size, safe and clear of obstacles to allow the Installation Services to be performed. If, having inspected the location and route, the Installation Provider reasonably determines that this is not the case, then the Installation Provider will not perform the Installation Services (to the extent that it reasonably determines that the Installation Services are not able to be performed) and JB Hi-Fi reserves the right to charge you a $150 cancellation fee to cover its reasonable costs (for attending at the Premises and not being able to perform the relevant Installation Services).
You are responsible for assessing:
- the wall on which any Goods are to be installed to ensure that the wall can bear the weight of the Goods when mounted; and
- whether the floors are strong enough for the load of the Goods (either when installed or in transit) and whether tiles or other floor/wall coverings or materials could be damaged as a result of this weight.
Notwithstanding the foregoing, JB Hi-Fi and the Installation Provider reserve the right to not proceed with the Installation Services if they reasonably believe that the Installation Services may cause property damage or presents a risk to the health and safety of any person. However, if the Installation Provider gives this advice to you and you instruct the Installation Provider to proceed, neither of the Installation Provider or JB Hi-Fi are liable for any loss you may suffer as a result of the Installation Services proceeding.
You acknowledge that building construction methods and materials used by the Installation Provider may cause gyprock to bulge after installation. Save as otherwise provided by the consumer guarantees under the Australian Consumer Law, JB Hi-Fi shall not be responsible for any loss, cost, damage, expense, injury or death arising from the structure, fixtures or fittings of the Premises being unable to bear the weight of the Goods except to the extent that such loss, cost, damage, expense, injury or death arises as a result of its or the Installation Provider’s negligence.
You are responsible for the removal of any existing products in the location where the Installation Services are occurring at the Premises. The existing products must not obstruct the Installation Provider or otherwise pose a safety risk at the Premises.
You will comply with any of the requirements in the Statement of Work (if any) issued to you by JB Hi-Fi, including pre-conditions and information technology, electrical or plumbing requirements specified by JB Hi-Fi as your obligation.
JB Hi-Fi reserves the right to not proceed with Installation Services if you request that the Goods be mounted at a height above 3 meters. If JB Hi-Fi proceeds with the Installation Services in these circumstances, you may be liable for additional costs (which will be notified to you in advance).
(d). You are responsible for ensuring that any required electrical or water supplies, drainage/waste facilities and coaxial or data supplies or connections are within reach of the installation location and that they are compatible with your Goods, in good condition and working order, and will continue to be so for the foreseeable future. If the Installation Provider reasonably believes that this is not the case (for example, frayed wiring, poorly fitted connections, the thread on a water tap is worn or damaged, a water pipe is cracked, there are recent signs of water leakage, an outlet drain is blocked or not ready for connection, or power boards or extension cords that are not recommended for whitegoods are used) or the supplies, facilities and/or utilities are otherwise unsuitable, they will not install or connect the Goods and JB Hi-Fi will not provide a refund of the Installation Service fees that you have paid. Save as otherwise provided by the Australian Consumer Law, JB Hi-Fi shall not be responsible for any loss, cost, damage, expense, injury or death arising from any cables or sockets being damaged, faulty, incompatible with, or otherwise unsuitable for, the Goods except to the extent that such loss, cost, damage, expense, injury or death arises as a result of its or the Installation Provider’s negligence. Under no circumstances will JB Hi-Fi perform any provisioning, laying or relocating of any cable or points /outlets (power, data or coax) be they existing or new.
(e). JB Hi-Fi will take reasonable care but cannot guarantee that floors and / or walls will not get dirty, wet or incur minor scuffing during the process of the Installation Services being performed. JB Hi-Fi suggests that you cover floors to protect them. Please note, due to Occupational Health and Safety reasons, such as safe lifting of bulky and heavy products, Service Personnel are unable to remove their work boots at your Premises.
(f). Any of your data which is stored on the Goods may be at risk of deletion, alteration or corruption during the provision of the Installation Services. It is your responsibility to ensure that any such data is adequately backed-up by you prior to commencement of the Installation Services.
(g). The designated site contact person, or another authorised business representative whom you have given authority to attend at the time of the Installation Services, must be present at the time the Installation Services are provided. Any reference to “you” in these terms and conditions includes any such person.
(h). You must ensure that any pets present at the Premises are placed in a secure location before the Installation Services commence and at all times whilst the Installation Services are being performed.
(i). Upon the Installation Provider’s arrival at the Premises, you must ensure that the Installation Provider can commence all relevant tasks without delay.
(j). If the Installation Provider notices any pre-existing damage to the proposed area within your Premises where the Goods are to be installed, they will bring this to your attention before they install the Goods. This is intended to avoid any dispute as to whether the Installation Provider has caused any damage to your Premises during the Installation process. The Installation Provider may make notes about such damage and may also take photographs.
(k). Once the Installation Provider has finished providing the Installation Services, you will be requested to sign a Proof of Installation document to confirm that the Goods have been installed.
(l). The Installation Provider will unpack and inspect the Goods for any damage before commencing the Installation Service. If the Installation Provider identifies any damage to the Goods at this time, they will notify the JB Hi-Fi installation support team which will then contact you to arrange replacement of the Goods and to reschedule the Installation Services.
(m). Please visit our Refunds & Warranties guide for details of our policies in relation to faulty goods and returns due to change of mind.
(n). If you wish to return unused and unopened Goods and cancel the Installation Service because you have changed your mind you must provide at least 24 hours’ notice by calling JB Hi-Fi’s installation support team on 1300 524 266. If you do not provide this notice, JB Hi-Fi reserves the right to charge you a $150cancellation fee to cover its reasonable costs of any failed attendance. In addition, if you are returning unused and unopened Goods due to change of mind in accordance with our policies, we will not refund the delivery fee and you must pay for us to pick up the Goods. If the Goods are unused but have been unpacked we may, at our absolute discretion, accept return of the Goods provided they are in perfect condition. However, in such cases we will not refund the delivery fee, you must pay for us to pick up the Goods and we will apply a restocking fee equal to 20% of the original purchase price.
(o). You acknowledge and agree that if you fail to provide any information, fail to provide correct information or fail to perform any of your obligations under these Terms and Conditions, then the Installation Provider(s) may, without limiting any of JB Hi-Fi’s rights at law, refuse to perform the Installation Services and/or may require the payment of extra fees from you as reasonably required to perform the Installation Services. Where this is the case we will tell you what these fees are in advance and will not perform the Installation Services until you have agreed to pay them.
(p). Nothing contained in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy or other obligation implied by the Australian Consumer Law which cannot by law be excluded, restricted or modified.
(q). Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You may recover damages from JB Hi-Fi for any reasonably foreseeable loss or damage that you suffer because of any failure of the Installation Services to comply with these guarantees. If the failure to comply with these guarantees is a major failure or cannot be remedied, you may terminate the agreement between you and JB Hi-Fi for the supply of the Installation Services or recover from JB Hi-Fi compensation for any reduction in the value of the Installation Services below the price paid or payable by you for the Installation Services. If the failure to comply with these guarantees can be remedied and is not a major failure, you may request JB Hi-Fi to remedy the failure within a reasonable time, or if it cannot be so remedied you may recover from JB Hi-Fi all reasonable costs that you incur in having the failure remedied, or terminate your agreement with JB Hi-Fi for the provision of the Installation Services.
(r). JB Hi-Fi’s privacy policy (available on its website) contains important information regarding JB Hi-Fi’s collection and use of personal information. You should read this policy before providing any personal information to JB Hi-Fi. By providing the personal information requested, you agree to this policy.
v1 06.08.2024